How Can We Help?

Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. Larger items like gazebos and outdoor kitchens may ship via freight carrier, and we will provide tracking details once your order is on its way.

Once your order ships, you will receive a confirmation email with a tracking number and carrier details. If your tracking information has not updated within a few business days, feel free to email us and we will look into it for you.

We offer 30-Day Returns on eligible items. If something is not the right fit for your backyard setup, check our Return Policy page for complete details on how to start the process.

Please inspect your delivery carefully, especially for larger items like cold plunges and outdoor kitchens. If you notice any damage, contact us with photos within 48 hours of delivery so we can work on a resolution as outlined in our Return Policy.

Consider the available area on your patio or deck, the number of people who will use it, and whether you want a plug-in chiller or ice-based cooling. Our product descriptions include dimensions and capacity details to help you find the right match.

Yes, our gazebos ship unassembled with detailed instructions and hardware included. Most models are designed for customer assembly with basic tools, and product pages list the estimated assembly time and any recommended help.

Sales tax, if applicable, is calculated and displayed at checkout.